• Customers
• Retail

Auchan Hypermarkets Poland

Self Service Checkout Systems

The challenge

Self-service checkouts, called KASAMIŁA (NiceTills), complement the traditional payment methods that have been available in Auchan hypermarkets in Poland since recent times. Self-service sales are intended for customers who are purchasing relatively few items (up to 15 products in the shopping basket). They scan the barcodes of purchased products, pay and collect their receipts themselves. These “fast tills” are supervised by one or two cashiers, who – if needed – assist clients in operating the equipment. S&T Poland is responsible for the installation and maintenance of the system.

The project

Since the early beginnings of the project, S&T has been cooperating closely with Auchan Polska’s IT department and its technological partners Fujitsu Services and Fujitsu Transaction Solutions Inc. on testing and integrating systems for cash registers, IT, finance and stock keeping. S&T will carry out the installation and integration of all the units of IT systems, checkouts, warehouses, payment transactions and printing devices. Once successfully implemented, they will also be responsible for maintaining these systems over the next three years.

The surveys that were carried out confirm that the additional self-service tills have been very well received by Auchan’s customers and not only the younger and the more technology-savvy ones. Many clients prefer to pass through the self-service checkouts faster and to undertake the tasks that are usually performed by shop assistants themselves, than to wait in line for a traditional cash register.

Benefit for the customer

• state-of-the-art fast billing system for Auchan’s customers
• intuitive use without training
• improved service quality
• cost reduction