Sherbime - Helpdesk

Kur vjen ne suportin e infrastruktures IT, programet standarte te mirembajtjes dhe marreveshjet e garancise thjesht nuk maten. Klienti ka nevoje per akses te shpjete te ekspertit per te zgjidhur problemet HW dhe SW, minimizimi i kohes joproduktive dhe kthimi i kostos se punonjesve ne nje menyre kosto-efektive.
The S&T deskside support team gives the customer quick access to certified experts for network, server, and desktop-related problems, while ensuring that the IT-environment is optimized for peak performance.


Operational Units:



1st Level Helpdesk
receiving calls, logging, qualifying, solving, if necessary routing

2nd Level Helpdesk
problem management, support of 1st level

3rd Level / Expert-Helpdesk
highest skill level, either internally or vendor based support
Kontakt
S&T Albania
Sky Tower Building
11-th Floor, No. 11
Rr. "Deshmoret e 4 Shkurtit", Nr.5
Tirane, Albania
Tel: + 355 (0) 4 2221 666 ext 119
Fax: + 355 (0) 4 2274 641

E-Mail
E-mail Shitje