Hardware Support

We ensure total life-cycle support for multivendor hardware products and many third-party products from today’s leading vendors. HW services cover a full range of proven preventive, diagnostic, remedial, and repair services.

Our Service Delivery Centres deliver problem-solving assistance via telephone or Internet 24/7, 365 days of the year.

A nationwide body of certified service professionals with technical certifications assures customer satisfaction.

S&T’s services

  • Basic hardware warranty
    during normal working hours, response time next business day
  • HW warranty upgrade with guaranteed response times within four hours
    and extended coverage up to 7days a week, 24 hours a day
  • Basic HW maintenance (after warranty services)
    during normal working hours, response time next business day
  • Extended HW maintenance with guaranteed response times within four
    hours and extended coverage up to 7 days a week, 24 hours a day
  • Advanced HW maintenance, guaranteed response time within 2 hours,
    guaranteed repair time, dedicated spare parts, dedicated account manager

Deliverables

  • Problem diagnosis
  • Onsite repair
  • Travel
  • Spare parts
  • Preventive maintenance
  • Field change orders
  • Technical escalation management
  • Outsourcing

Areas of expertise

  • Server
  • Clients
  • Monitor
  • Printers
  • Scanners
  • Network infrastructure
  • Storage systems
  • Devices
  • PDAs


Typical model of operation

Receive call via Service Delivery Center and register ticket in the system – follow by check of SLA

Coordinate + plan mission, including preparation of spare parts

Incident mission
- Repairs (ideally at customer’s premises, if not possible at S&T-branch – in this case replacement service providing a swap-out unit)
- Asset management
- Basis imaging (installing OS and standard applications at customer’s premises)

Preventive maintainance
- Clean/Exchange spare parts/Firmware upgrades